Terms of use - Vadertransport

These Terms of Use have been updated and are effective as of August 26, 2025

This document (the “Terms of Use” or the “Agreement”) establishes the terms and conditions

governing your use of the website https://vadertransport.com (“Site”). These Terms of Use,

together with the Provider’s Privacy Policy, constitute a binding agreement between users of the

Site (“you”, unless otherwise specified) and the Provider.

This Site is operated by VADER TRANSPORT LLC (a company duly registered under the laws of the 904 Highland Avenue Northeast, Hickory, North Carolina 28601, United States of America.) and its affiliates

(collectively the “Provider”, “we”, or “us”) on its own behalf or behalf of its affiliates.

Please read the Terms of Use carefully before using the Site! By using the Site, you

acknowledge and signify that you have read, understood, and agree to be bound by this

Agreement. If you do not agree to all the terms and conditions outlined in these Terms of Use,

please do not use the Site in any way.

Types of Messages Users Can Expect to Receive

By opting into our messaging service, you agree to receive communications related to

our transportation and logistics services, including but not limited to:

20.1. Load Offers and Availability Requests

20.1.1. Details about available loads, including pick-up and delivery locations,

dates, load specifications, and compensation rates. Example: “Hello.

Found a shipment for a pick up in Houston, TX as you asked. Please

contact me back when you are available. Reply STOP to opt out of SMS

messaging at any time.”

20.2. Load Confirmation and Updates

20.2.1. Notifications regarding load acceptance, confirmation, and real-time

updates, including Estimated Time of Arrival (ETA) requests and tracking

links. Example: “Hello, thank you for booking a load with Aetna Agency. Please

follow the link to activate the tracking tool for the time you are under the

load. Reply STOP to opt out of SMS messaging at any time.”

20.3. Special Instructions

20.3.1. Customer-specific instructions, such as freight photograph requirements

or direct communication with the customer. Example: “Hello, please take

a picture of the loaded truck. Reply STOP to opt out of SMS messaging at

any time.”

20.4. Status and Availability Inquiries

20.4.1. Requests for updates on your current location, availability, or planned

future availability. Example: “Hello, please let me know your availability for

next Monday. Reply STOP to opt out of SMS messaging at any time.”

20.4.2. Updates on load delivery status. Example: “Hello, checking on the

delivery status of the load. Reply STOP to opt out of SMS messaging at

any time.”

By continuing to use our services, you acknowledge and consent to receiving these

types of messages as part of our service delivery. If you wish to opt-out, please follow

the opt-out instructions provided in our communications. in our communications.

Your Acceptance of this Agreement

1.1. This agreement between you and the Provider governs your use of the Site, its

contents, and features. Each time you visit, browse, access, or otherwise use the

Site, you signify your acceptance and agreement to be bound by this Agreement

for using the Site, and to comply with all applicable laws and regulations.

1.2. If you do not want to agree to these Terms of Use, you must not access or use

the Site.

1.3. By accessing the Site, you represent and warrant that you are at least eighteen

(18) years old and have the legal authority to agree to and accept this Agreement

on your behalf. If you have not reached such age, have no legal authority to

agree to and accept this Agreement, or/and do not agree with the terms of this

Agreement, then you may not use the Site.

Scope of this Agreement; Authority

4.1. Please review our Privacy Policy, which explains our practices relating to the

collection, use, storage (if any), and disclosure of personal information you

provide through the use of the Site. The Privacy Policy is accessible at

https://vadertransport.com/privacy-policy. By accessing and using our Site and

providing us with your personal data, you consent to the Privacy Policy.

2.1. These Terms of Use only apply to your activities when using the Site or its

contents.

2.2. From time to time, we may establish or authorize the Provider’s service provider

to establish Provider-branded services that operate under different terms and

conditions. Those different terms and conditions will be linked to that service’s

home page. Please review such different terms and conditions if you choose to

visit those sites, as they govern your use thereof.

2.3. These Terms of Use do not affect or amend the terms of any other contracts you

have entered into or may enter into with the Provider or a Provider affiliate, such

as carrier contracts, agency agreements, transportation and logistics contracts,

and other contracts for the Provider’s goods or services (each of these separate

contracts with the Provider and/or its affiliates is referred to as “Provider

Contract(s)”), and your and the Provider’s (and its affiliates) respective

obligations thereunder, except as otherwise expressly outlined in such Provider

Contract. The Provider “affiliate” is any entity that controls, is under common

control with, or is controlled by the Provider.

2.4. The Provider is based in the State of North Carolina in the United States. The

Provider provides the services within the Site for use primarily by persons located

in the United States, and the Site is not intended to be used by persons located

outside of the United States.

2.5. The Provider makes no claims that the Site or any of its content is accessible or

appropriate outside of the United States. Access to the Site may not be legal by

certain persons or in certain countries. If you access the Site from outside the

United States, you do so on your own initiative. We cannot guarantee that these

Changes to these Terms of Use

3.1. We may modify, suspend, or terminate the Site’s operation, as well as its content

and offerings, in whole and/or in part, at our sole discretion, at any time and for

any reason.

3.2. From time to time, the Provider may, in its sole discretion, for any reason and

without any liability to you or any other person, change, supplement, or amend

these Terms of Use.

3.3. Access to some areas of the Site may be limited to users authenticated and

granted permission by the Provider. The Provider reserves its right to revoke

permission to access such areas of the Site for any reason.

3.4. These Terms of Use may only be modified in writing by an authorized officer of

the Provider, and they may not be modified orally or in writing by our Site’s

customer service representatives or our employees.

3.5. You may not change, supplement, or amend these Terms of Use in any manner.

We encourage you to check for revisions to the Terms of Use each time you use

the Site and, in any event, you are bound to changes to this Agreement if you

continue to use the Site after such changes have been introduced and for which

notification of substantive changes has been made (such as a notice on the

home page of the Site that such change has been made). Any changes to the

dispute resolution procedures set forth below in Section “Governing Law and

Venue” shall not apply to any disputes that have been commenced before the

changes to the Terms of Use take effect.

Intellectual Property Rights

5.1. The Provider, its affiliates, and/or their licensors own the Site, its content,

features, functionality, and systems, including the copyright, and all rights to

trademarks and service marks used on the Site and all other intellectual property

rights therein. All rights not expressly granted or licensed herein are reserved to

the Provider, its affiliates, or licensors. The Site and its entire contents, data,

software, code, features, functionality (including, but not limited to, all information,

text, displays, images, video, audio, and the design, selection, and arrangement

thereof), materials, processes, procedures, methods, techniques and any other

content (collectively “Data and Information”), are owned by the Provider, its

affiliates, its licensors, or other providers of such material, or licensed to them,

and are protected by laws of the United States and international laws, copyright,

trademark, patent, trade secret, and other intellectual property and proprietary

rights (hereinafter “Intellectual Property Rights”).

5.2. You acknowledge, understand, and agree that the Provider or its affiliates retain

all Intellectual Property Rights in and to all Data and Information, and domain

names that link to the Provider sites in the US and internationally and/or related

5.3. If you wish to use the Site material other than that set out in this section, please

address your request to info@vadertransport.com.

Acceptable Use; Prohibited Use

6.1. You are responsible for all activities you engage in, on or through the use of the

Site. You agree to use the Site in accordance with these Terms of Use, the

Revised Terms, and all applicable laws, rules, and regulations.

6.2. You agree to keep all information you provide to the Provider or share with the

Site up-to-date, complete, and accurate, including, without limitation, all contact

information. In addition, you agree not to provide to the Provider, or transmit

through the Site information and materials that:

6.2.1. Are inaccurate, false, misleading, deceptive, tortious, injurious, unlawful,

threatening, abusive, defamatory, obscene, lewd, lascivious, violent,

harassing, offensive, pornographic, profane or indecent, or that would

constitute or encourage conduct that would constitute a criminal offense,

give rise to civil liability, or violate applicable laws, rules and/or

regulations;

6.2.2. Violate the proprietary rights of others, including, without limitation, the

others, or information or material that violates another’s rights of privacy,

publicity, or confidentiality;

6.2.3. You do not have the right to provide, share, or transmit;

6.2.4. Credit card account information or personal information that could be

used to log in to a financial account;

6.2.5. In any way violate any applicable federal, state, local, or international law

or regulation (including, without limitation, any laws regarding the export

of data or software to and from the US or other countries);

6.2.6. Are shared to exploit, harm, or attempting to exploit or harm minors in any

way by exposing them to inappropriate content, asking for personally

identifiable information, or otherwise;

6.2.7. Are any advertising or promotional material, without our prior written

consent, including any “junk mail”, “chain letter”, “spam”, or any other

similar solicitation;

6.2.8. Are aimed to impersonate or attempt to impersonate the Provider, its

employees, another user, or any other person or entity (including, without

limitation, by using email addresses or screen names associated with any

of the foregoing); or

6.2.9. May, as determined by us, restrict or inhibit anyone’s use or enjoyment of

the Site, harm the Provider or users of the Site, or expose them to liability.

6.3. In addition, you agree not to engage in activities on or through the use of the Site

or using information gathered from the Site to:

6.3.1. Violate these Terms of Use or applicable laws, rules, or regulations;

6.3.2. Engage in fraudulent activity;

6.3.3. Violate any terms of use, rules, policies, or guidelines of your Internet

access provider, online service, or sites to which the Site links;

6.3.4. Damage, delete, or modify or make derivative versions of any information

or material with the Site;

6.3.5. Modify any copyright or other proprietary notices or legends with the Site

or information or material printed or downloaded from the Site;

6.3.6. Use any robot, scraper, or another automated process not provided by us

to gather information or extract data from the Site;

6.3.7. Reverse engineer or copy or disassemble any programming components

of the Site or otherwise endeavor to discover source code from the Site;

6.3.8. Bypass or circumvent or endeavor to bypass or circumvent measures

employed to prevent or limit access to areas, code, or content of the Site;

6.3.9. Disable, disrupt, impair, overburden, or damage the Site or interfere with

any other party’s use thereof, such as through viruses, denial of service

attacks, spamming, flooding or other disruptive components or acts;

6.3.10. Use any robot, spider, or other automatic device, process, or means to

access the Site for any purpose, including monitoring or copying any of

the material with the Site;

6.3.11. (o) Use any manual process to monitor or copy any of the material with

the Site or for any other unauthorized purpose without our prior written

consent;

6.3.12. Attempt to gain unauthorized access to, interfere with, damage, or disrupt

any parts of the Site, the server on which the Site is stored, or any server,

computer, or database connected to the Site; or

6.3.13. Otherwise, attempt to interfere with the proper working of the Site.

6.4. If we ascertain or receive information from third parties or law enforcement

officials of any of the above-listed prohibited uses or other unlawful uses on your

behalf, we may terminate your access to the Site due to your breach of these

violation of these Terms of Use to law enforcement authorities. YOU AGREE TO

WAIVE AND HOLD HARMLESS THE PROVIDER AND ITS AFFILIATES,

LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING

FROM ANY ACTION TAKEN BY US OR ANY OF THE FOREGOING PARTIES

DURING OR TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER

SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

6.5. Nothing in these Terms of Use shall prohibit or restrict the Provider or any

Provider affiliate from complying with all applicable laws, rules, and regulations

and all law enforcement requests and/or orders. The Provider may use and

disclose any user contact information as the Provider deems reasonable to

comply with the law, to respond to such requests or orders, to enforce these

6.6. While the Site is not directed to or expected to be used by children, parents

should know that there is a significant amount of information available to them

and a variety of commercially available products and services that can assist

them in implementing controls to block minors’ access to adult, violent or other

content that the parent prefers to block. The Federal Trade Commission

maintains a website at www.onguardonline.gov that contains information about

protecting kids using the Internet.

7.1. The Provider respects the intellectual property rights of others and requires that

all Site users do the same. The Provider will investigate notices of copyright

infringement and take appropriate action upon receipt of proper notification,

including termination of Site access and termination of other privileges of anyone

who repeatedly infringes the copyright rights of others. If you believe that your

work has been used, shared, or copied with the Site in a way that constitutes

address set forth below) in writing with the following information:

7.1.1. Your real name and your current valid working email address and

telephone number with which we can contact you;

7.1.2. Identification of the work protected by copyright that you claim has been

infringed or, if multiple works have been infringed, a representative list of

such works;

7.1.3. A description of where the work that you claim infringes your work is

being used or appears on the Site;

7.1.4. A written statement by you that you have a good-faith belief that the

disputed use is not authorized by the copyright owner, its agent, or the

law;

7.1.5. A statement by you, made under penalty of perjury, that the above

information in your notice is accurate and that you are the copyright

owner or authorized to act on behalf of the copyright owner; and

7.1.6. Your electronic or physical signature. The Provider’s Copyright Agent is at

info@vadertransport.com

Disclaimer, Liability Exclusion, Liability Limitation, Release and Indemnity

8.1. Neither the Provider nor any Provider affiliate on whose behalf the Provider is

operating the Site accepts any liability for your use of the Site. From time to time,

the Site may contain technical inaccuracies or typographical errors, and we do

not warrant the accuracy of any shared information. Please confirm you are using

the most up-to-date information with the Site, and confirm the accuracy and

completeness of information before using it to make decisions relating to

services, products, or other matters described in the Site.

8.2. DISCLAIMER:

YOUR USE OF THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS

OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. YOU ASSUME THE

ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION TO

ANY COMPUTER OR OTHER EQUIPMENT ARISING FROM, CONNECTED WITH, OR

RELATING TO YOUR USE OF THE SITE. THROUGH OR BECAUSE OF YOUR USE

OF THE SITE, YOU MAY HAVE THE OPPORTUNITY TO ENGAGE IN COMMERCIAL

TRANSACTIONS WITH PERSONS OTHER THAN THE PROVIDER OR THE

PROVIDER AFFILIATE. ALL SUCH TRANSACTIONS ARE AT YOUR OWN RISK.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE PROVIDER AND

THE PROVIDER AFFILIATE MAKE NO REPRESENTATION, WARRANTY, OR

CONDITION THAT:

● THE SITE WILL BE COMPATIBLE WITH YOUR COMPUTER AND RELATED

EQUIPMENT AND SOFTWARE;

● THE SITE WILL BE AVAILABLE OR WILL FUNCTION WITHOUT

INTERRUPTION OR WILL BE FREE OF ERRORS, OR ANY ERRORS WILL BE

CORRECTED;

● THE INFORMATION AVAILABLE ON OR THROUGH THE SITE WILL BE

ACCURATE, COMPLETE, SEQUENTIAL, OR TIMELY;

● THE USE OF THE SITE, INCLUDING THE BROWSING AND DOWNLOADING

OF ANY INFORMATION, WILL BE FREE OF VIRUSES, TROJAN HORSES,

WORMS, OR OTHER DESTRUCTIVE OR DISRUPTIVE COMPONENTS; OR

● THE USE OF THE SITE WILL NOT INFRINGE THE RIGHTS (INCLUDING

INTELLECTUAL PROPERTY RIGHTS) OF ANY PERSON.

PROVIDER AND ITS AFFILIATES DISCLAIM ANY AND ALL LIABILITY REGARDING

SUCH MATTERS TO THE FULLEST EXTENT PERMITTED BY LAW.

8.3. LIABILITY EXCLUSION:

THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH

THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT

ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE

PROVIDER NOR ANY PERSON ASSOCIATED WITH IT MAKES ANY WARRANTY OR

REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY,

RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SITE OR THAT IT

WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. TO THE FULLEST

EXTENT PROVIDED BY LAW, THE PROVIDER HEREBY DISCLAIMS ALL

WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR

OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF

MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR

PURPOSE.

8.4. LIMITATION OF LIABILITY:

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT, INCLUDING DUE

TO NEGLIGENCE, WILL THE PROVIDER OR ANY OF ITS AFFILIATES OR THEIR

RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE

FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHER

DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES DUE TO LOST INCOME

OR PROFITS (ANTICIPATED OR OTHERWISE) OR BUSINESS INTERRUPTION, ANY

LOSS OF USE, LOSS OF PRODUCTION, ARISING OUT OF USE OF THE SITE, OR

ANY ITS CONTENT, INFORMATION, PRODUCT OR SERVICE, EVEN IF THE

PROVIDER OR ANY OF ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY

THEREOF. TO THE FULLEST EXTENT PERMITTED BY LAW, THE LIABILITY OF THE

PROVIDER AND ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS,

DIRECTORS, EMPLOYEES, AND LICENSORS ARISING OUT OF OR IN

CONNECTION WITH THIS SITE IS LIMITED TO THE LESSER OF THE DOLLAR

AMOUNT YOU PAID THE PROVIDER TO USE THIS SITE OR USD 100.

8.5. RELEASE:

YOU HEREBY RELEASE, REMISE, AND FOREVER DISCHARGE EACH OF THE

PROVIDER, ITS AFFILIATES, AND ALL OF THEIR RESPECTIVE AGENTS,

DIRECTORS, OFFICERS, EMPLOYEES, INFORMATION PROVIDERS, SERVICE

PROVIDERS, SUPPLIERS, LICENSORS, AND LICENSEES, AND ALL OTHER

RELATED, ASSOCIATED, OR CONNECTED PERSONS FROM ANY AND ALL

MANNER OF RIGHTS, CLAIMS, COMPLAINTS, DEMANDS, CAUSES OF ACTION,

PROCEEDINGS, LIABILITIES, OBLIGATIONS, LEGAL FEES, COSTS, AND

DISBURSEMENTS OF ANY NATURE AND KIND WHATSOEVER AND HOWSOEVER

ARISING, WHETHER KNOWN OR UNKNOWN, WHICH NOW OR HEREAFTER EXIST,

WHICH ARISE FROM, RELATE TO, OR ARE CONNECTED WITH YOUR USE OF THE

SITE.

8.6. INDEMNITY:

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS EACH OF THE

PROVIDER, ITS AFFILIATES, AND ALL OF THEIR RESPECTIVE AGENTS,

DIRECTORS, OFFICERS, EMPLOYEES, INFORMATION PROVIDERS, SERVICE

PROVIDERS, SUPPLIERS, LICENSORS AND LICENSEES, AND ALL OTHER

RELATED, ASSOCIATED, OR CONNECTED PERSONS FROM AND AGAINST ANY

AND ALL LIABILITIES, EXPENSES, AND COSTS, INCLUDING, WITHOUT

LIMITATION, REASONABLE LEGAL FEES AND EXPENSES, INCURRED BY THEM IN

CONNECTION WITH ANY CLAIM OR DEMAND ARISING OUT OF, RELATED TO, OR

CONNECTED WITH YOUR USE OF THE SITE, THE PRODUCTS AND SERVICES

OFFERED THROUGH THE SITE, OR YOUR BREACH OF THIS AGREEMENT.

8.7. The disclaimer, liability exclusion, liability limitation, release, and indemnity

provisions, as well as Sections “Intellectual Property Rights”, “Governing Law and

Venue”, “Waiver; Severability”, “Limitation on Time to File Claims”,

“Communications” in this Agreement shall survive indefinitely after the

termination of this Agreement.

Links

9.1. The Site may contain links to or from sites controlled by third parties. The

Provider and the Provider Affiliate make no representations or warranties

regarding linked sites or their content or goods or services you may encounter or

obtain thereon.

9.2. The Provider has no control over the contents of those sites or resources, and

neither the Provider nor the Provider Affiliate accepts responsibility for them or for

any loss or damage that may arise from your use of them, and you access such

sites at your own risk.

Please check the terms of use and privacy policy applicable to each site you visit, as

they may vary due to the nature of the sites and who is permitted to access them.

Third-Party Products and Services

10.1. From time to time, the Site may contain information about third-party products

and services. For example, the Provider may arrange for discounts to be

provided on certain third-party products and services, and third-party products

and services may be advertised with the Site.

10.2. With respect to all such third-party products and services, you should be aware

that they are not being provided by the Provider, and the Provider is not

responsible for such goods or services or the terms on which they may be

purchased or sold. If you choose to purchase such goods or services, you do so

at your own risk, and you should carefully evaluate them and the terms upon

which you are purchasing them. If the Site contains links to other sites and

resources provided by third parties, these links are provided for your convenience

only. If you decide to access any of the third-party websites linked to the Site, you

do so entirely at your own risk and subject to such website’s terms and conditions

of use.

Termination of your access to the Site

11.1. The Provider, in its sole and absolute discretion, may terminate, suspend, and/or

limit your access to the Site without notice or liability at any time. Termination,

suspension, or limitation of your right to access the Site shall not affect or

terminate your obligations or the rights and licenses granted to the Provider by

you under these Terms of Use, all of which survive any such termination,

suspension, or limitation.

Governing Law and Venue

12.1. These Terms of Use, your use of the Site, and all related matters shall be

governed and construed in accordance with the laws of the State of North

Carolina without application of its conflicts of laws principles. Except as may be

expressly agreed otherwise by the Provider and you, you agree that any dispute

between the Provider or any of its affiliates, on the one hand, and you, on the

other hand, arising from, connected with, or relating to the Site, your use of the

Site, these Terms of Use or any related matters shall be brought exclusively in a

federal or state court having jurisdiction thereof within the State of North Carolina.

The Provider and you waive any objection to such a venue based on lack of

personal jurisdiction or inconvenient forum.

Waiver; Severability

13.1. Failure by us to insist upon or enforce strict performance of any provision of

these Terms of Use shall not be construed as a waiver of any provision or right

contained herein.

13.2. Neither the course of conduct between you and us nor trade practice shall act to

modify any provision of these Terms of Use.

13.3. If any provision of these Terms of Use is deemed invalid, void, or unenforceable,

that provision shall be deemed severable from these Terms of Use and shall not

affect the validity and enforceability of the remaining provisions, which will

continue in full force and effect. Any rights not expressly granted by these Terms

of Use are reserved to the Provider.

Limitation on Time to File Claims

14.1. ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR

RELATING TO THESE TERMS OF USE OR THE SITE MUST BE

COMMENCED WITHIN THIRTY (30) CALENDAR DAYS, OR AS LIMITED BY

APPLICABLE LAW, AFTER THE CAUSE OF ACTION ACCRUES,

OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY

BARRED.

Communications

15.1. Any notice or other communication under these Terms of Use shall be in writing

and shall be considered given and received when sent by email, text messaging,

or notifications. The language of communication shall be English.

15.2. By using the Site, you consent to receive communications from the Provider

electronically with respect to your use of the Site and its contents, and you agree

that the Provider may communicate with you with such respect via email. You

expressly authorize the Provider to contact you via email if the Provider or the

Provider Affiliate is required by law to notify you of a data security incident or data

breach.

15.3. All notices of copyright infringement claims should be sent to the copyright agent

designated in clause 7.1 in the manner and by the means set out herein.

15.4. Any notices, feedback, comments, requests for technical support, and other

communications to us relating to these Terms of Use or the Site should be sent

to: info@vadertransport.com

SMS Consent Communication

16.1. The information (Phone Numbers) obtained as part of the SMS consent process

will not be shared with third parties for marketing purposes.

Message Frequency

17.1. Message frequency may vary depending on the type of communication. For

example, you may receive up to 100 weekly SMS messages related to your

[appointments/billing/customer instructions, etc.].

Potential Fees for SMS Messaging

18.1. Please note that standard message and data rates may apply, depending on your

carrier’s pricing plan. These fees may vary if the message is sent domestically or

internationally.

Opt-In and Opt-Out and Help request methods

Opt-In and Opt-Out and Help request methods or Additional Options

19.1. You may opt-in to receive SMS messages from Aetna Agency in the following ways:

19.1.1. Verbally, during a conversation in person

19.1.2. Verbally, during a phone conversation

19.1.3. By submitting an online form

19.1.4. By sending us email

19.2. You can opt out of receiving SMS messages at any time. To do so, simply reply

“STOP” to any SMS message you receive. Alternatively, you can contact us

directly to request removal from our messaging list.

19.3. If you are experiencing any issues, you can reply with the keyword HELP. Or, you

can get help directly from us at info@vadertransport.com

19.4. If you do not wish to receive SMS messages, you can choose not to check the

SMS consent box on our forms.

Standard Messaging Disclosures:

● Message and data rates may apply.

● You can opt out at any time by texting “STOP.”

● For assistance, text “HELP” or visit our Privacy Policy page at

https://vadertransport.com/privacy-policy and Terms Of Use at

https://vadertransport.com/terms-of-service.

● Message frequency may vary.

Types of Messages Users Can Expect to Receive

If you have consented to receive text messages from [Company Name], you may receive

messages related to the following:

21.1. Conversational SMS

21.1.1. Details about pick-up and delivery locations, dates, load specifications,

and compensation rates. Example: “Hello. This is Dan with Aetna Agency. I

found a shipment for pickup in Houston, TX, as you requested. Please

contact me back when you are available. Reply STOP to opt out of SMS

messaging at any time.”

21.2. Follow up messages

21.2.1. Notifications regarding load acceptance, confirmation, and real-time

updates, including Estimated Time of Arrival (ETA) requests and tracking

links. Example: “Hello, thank you for booking a load with Aetna Agency. Please

follow the link to activate the tracking tool for the time you are under the

load. Reply STOP to opt out of SMS messaging at any time.